JOINING MSACCO FOR WITHDRAWALS
STEP 1: Dial *165*6*3#
STEP 4: Enter SACCO ID, THE SACCO ID IS MSACCO
STEP 5: Select Join
STEP 6: Enter Institution SACCO ID, THE INSTITUTION ID IS USAMA
STEP 7: Enter usalama account, USALAMA ACCOUNT IS YOUR MEMBER ID/No
STEP 8: Enter Recovery number, YOUR OTHER NUMBER E.G. AIRTEL.
STEP 9: Enter MSACCO Pin to be used for transactions (5 DIGITS)
STEP 10: Confirm Pin
STEP 11: Your Phone will receive an SMS indicating a SUBSCRIBER NUMBER to be
used for every MSACCO transaction.
JOINING MSACCO FOR DEPOSITS
STEP 1: Dial *165*6*3#
STEP 4: Enter SACCO ID, THE SACCO ID IS MSACCO
STEP 5: Select Join
STEP 6: Enter Institution SACCO ID, THE INSTITUTION ID IS USALA.
STEP 7: Enter usalama account, USALAMA ACCOUNT IS YOUR MEMBER ID
STEP 8: Enter Recovery number, YOUR OTHER NUMBER E.G. AIRTEL.
STEP 9: Enter MSACCO Pin to be used for transactions (5 DIGITS)
STEP 10: Confirm Pin
STEP 11: Your Phone will receive an SMS indicating a SUBSCRIBER NUMBER to be
used for every MSACCO transaction.
BALANCE INQUIRY
STEP 1: Dial *165*6*3#
STEP 4: Enter SACCO ID, THE SACCO ID IS MSACCO
STEP 5: Select Balance Inquiry
STEP 6: Enter MSACCO Number, THIS IS THE SUBSCRIBER NUMBER FOR
WITHDRWALS.
STEP 7: Enter MSACCO PIN.
WITHDRAWAL
STEP 1: Dial *165*6*3#
STEP 2: Enter SACCO ID, THE SACCO ID IS MSACCO
STEP 3: Select Withdrawal
STEP 4: Enter MSACCO Number for withdrawals
STEP 5: Enter amount
STEP 6 Enter MSACCO PIN
DEPOSIT
STEP 1: Dial *165*6*3#
STEP 2: Enter SACCO ID, THE SACCO ID IS MSACCO
STEP 3: Select deposit
STEP 4: Enter MSACCO Number for deposits
STEP 5: Enter amount
STEP 6: Confirm deposit
STEP 7: Approve the transaction.
STEP 8: Dial * 165# to approve transaction
STEP 9: Enter mobile money pin to approve deposit
CHECKING MSACCO NUMBERS
STEP 1: Dial *165*6*3#
STEP 2: Enter SACCO ID, THE SACCO ID IS MSACCO
STEP 3: Select 1, Accept
STEP 4: Select 5, My Account
STEP 5: Select 6, View my MSACCO Number
You will receive a message indicating your MSACCO Numbers for
withdrawals and Deposits
SENDING REQUEST FOR INFORMATION MIS-MATCH
STEP 1: Dial *165*6*3#
STEP 2: Enter SACCO ID, THE SACCO ID IS MSACCO
STEP 3: Select 1, Accept
STEP 4: Select 5, My Account
STEP 5: Select 7, Approval
STEP 6: Select 6, Enter MSACCO Number
STEP 7: Enter MSACCO PIN
You will receive a popup message “Request has been successfully sent for
Correction.” Then call us for update
RESETTING PIN
First request for Token by;
Dialing *165*6*3#
Enter SACCO ID, THE SACCO ID IS MSACCO
Select 1, Accept
Select 5, My Account
Select 1, Request for Token.
You will receive a message indicating 4 digits (Token) for resetting your PIN
Resetting PIN
Dialing *165*6*3#
Enter SACCO ID, THE SACCO ID IS MSACCO
Select 1, Accept
Select 5, My Account
Select 2, Reset PIN.
Reset PIN to your tune preferably your MTN mobile money 5 digit PIN.
CALL 0800220220 for any challenges.
